- Wheelchairs may be requested from Capitol Visitor Center staff wearing red vests or at one of the Information Desks in Emancipation Hall.
- Listening devices with audio description of the orientation film and exhibition are available at the Information Desks in Emancipation Hall. An audio-descriptive tour of Exhibition Hall provides visitors who are blind or have low vision with a self-guided experience of the Capitol Visitor Center’s exhibits. The nearly three-hour descriptive narration is available on a handheld device which visitors may request at the North Information Desk in Emancipation Hall. Visitors may also download the audio-descriptive tour onto a personal device. There is no cost associated with using the handheld device or downloading the tour. As documents are changed in the display cases, the tour will be revised accordingly. Download the audio-descriptive tour in MP3, ZIP, or Text file formats.
- An ASL tour of the Capitol is available here.
- Sign language interpretation for tours is available when booked in advance. Email Interpreters@saa.senate.gov. All films have open captioning.
- Family Restrooms are available throughout the Capitol Visitor Center.
- Service animals are allowed in the Visitor Center and the Capitol.
- A public TTY is located near one of the gift shops on the Upper Level.
- Copies of all Capitol Visitor Center brochures in alternative formats (large print, braille, HTML) are available at the Information Desks.
- Emergency evacuation information for visitors with disabilities is available here.
- Additional information on accessibility in the Capitol and the House and Senate Office Buildings is available at the Architect of the Capitol's Web site here.
- Both the Senate and House have accessible Galleries which include televisions with closed-captioning. In addition, the Senate has informational materials available in alternative formats.
- If you have any accessibility questions, please call the Office of Congressional Accessibility Services at 202-224-4048.
Visitors Requiring Shuttle Service to the Capitol Visitor Center Entrance
For your convenience, the Capitol Visitor Center provides an on-demand shuttle service for individuals who use manual wheelchairs or who need mobility assistance. The shuttles run from the bus drop-off and pick-up areas on the West side of the Capitol to the Capitol Visitor Center entrance at the center of the Capitol’s East Plaza. They operate continuously, as needed, from 8:30am – 4:30pm, Monday – Saturday.
Advance reservations are not required for individuals or small groups. However, if you are traveling with a large group requesting mobility assistance, we strongly recommend that you contact the Office of Congressional Accessibility Services at 202.224.4048 prior to your visit. Please provide as much advance notice as possible to help facilitate your request.
Personnel in the kiosks can provide additional information about the service and call a shuttle for you if one isn’t already there. The west side kiosk is located near Independence Avenue and First Street SW, across from the U.S. Botanic Garden. The east side kiosk is located near East Capitol Street NE/SE and First Street NE/SE, across the street from the U.S. Supreme Court and the Library of Congress Jefferson Building.
Any CVC staff member in a red shirt, vest or jacket can also answer your questions about the shuttle service, as can staff in the Office of Congressional Accessibility Services, 202.224.4048.